Our Policies

At Fazeem Interior, we are committed to ensuring a secure, transparent, and satisfying shopping experience for all our customers. We understand that purchasing furniture is a significant investment, and our policies are designed to provide you with clarity and confidence throughout your journey with us.

We value your privacy. Any personal information you provide, such as your name, contact details, shipping address, and payment information, is collected solely for the purpose of processing your order and enhancing your shopping experience. We do not sell or share your data with third parties, and all transactions are securely encrypted to protect your information.

Orders are typically processed within 2 to 3 business days. Standard delivery times range from 5 to 7 business days for local orders and 7 to 14 business days for nationwide deliveries. Custom-made items may require additional time, and estimated timelines will be communicated at the time of purchase. Shipping charges are calculated based on your location and the size or weight of the product. While we strive for timely delivery, we are not responsible for delays caused by courier services, weather conditions, or incomplete delivery information.

If you are not satisfied with your purchase, you may request a return within 7 days of receiving your order. Items must be returned in their original condition, unused, and in original packaging. Proof of purchase is required. Please note that custom orders and discounted items are non-returnable. Once the returned product is received and inspected, a refund will be issued within 7 to 10 business days via the original payment method. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Our furniture is backed by a limited warranty of [insert time period, e.g., one year] covering structural defects, loose joints, and hardware faults resulting from manufacturing issues. This warranty does not cover normal wear and tear, stains, scratches, or damages caused by improper use or maintenance. To initiate a warranty claim, please contact us with your order number, photos of the issue, and a detailed description.

We understand that sometimes plans change. Orders can be canceled within 24 hours of placement by contacting our team directly. After this window, cancellations may not be possible if processing has begun or if the item is in production. Custom orders cannot be canceled once work has started.

By placing an order with us, you agree to provide accurate and up-to-date information. Please note that product colors and finishes may vary slightly due to lighting and screen resolution. We reserve the right to refuse service, cancel orders, or limit quantities at our discretion to maintain a fair and secure shopping environment.

If you have any questions or require assistance, our customer care team is here to help. You can reach us at [+92 3227812249].