Return Policy

RETURN POLICY

At Fazeem Interior, we are committed to ensuring your complete satisfaction with your furniture purchase. We understand that sometimes things don't work out, and we want to make the return process as easy and convenient as possible.

Eligibility for Returns

To be eligible for a return, items must be in new, unused, and undamaged condition, and in their original packaging. Returns must be initiated within 5 days of delivery. The following items are not eligible for return: Custom-made or made-to-order furniture, items that have been assembled or installed, items that have been damaged by the customer, clearance or final sale items.

Return Process

To start a return, please contact our customer service team at [phone number] or [email address]. You will need to provide your order number and details about the item you wish to return. Our customer service team will issue a Return Authorization (RA) number and provide you with instructions on how to return your item. Customers are responsible for return shipping costs, unless the item is being returned due to a defect or damage. We recommend using a trackable shipping method to ensure that your return is received. Please package the item carefully to prevent damage during shipping. Once we receive your return, we will inspect the item to ensure that it meets our return eligibility criteria. If the return is approved, we will issue a refund to your original payment method within [number] business days. If the return is not approved, we will contact you to discuss options.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately within [number] days of delivery. We will arrange for a replacement or repair of the item at no cost to you. In some cases, we may request photos of the damage or defect to help us process your claim.

Exchanges

We do not currently offer direct exchanges. If you would like to exchange an item, please return the original item and place a new order.

Warranty

All our furniture comes with a [duration] warranty against manufacturing defects. This warranty does not cover damage caused by normal wear and tear, misuse, or accidents.

Important Notes

Fazeem Interior reserves the right to modify this return policy at any time. Please keep your order confirmation and any other relevant documentation in case you need to make a return. If you have any questions about our return policy, please don't hesitate to contact our customer service team.